In these Terms and Conditions,

"The Company" being Mattina Ltd. "The Contract" means any contract under which the company provides services to the client. "The Client" means the legal person or persons to whom Mattina Ltd is obliged to provide the Event. "The Event" shall mean the provision of booking facilities, passes, corporate hospitality, event information, event execution and any other services provided. "The Event Provider" means the issuer of the Event package, pass and/or ticket (as applicable). "Price" means the cost for the Event detailed on the sellers invoice or as otherwise notified by the seller in writing.

All amounts are in £GBP and are subject to VAT at the prevailing rate. The Client must pay Mattina in full the amount equal to the Price and all other amounts payable in respect of the Event in order to secure a booking. Tickets will not be issued until full payment has been made. Any payment must be made by the Client to Mattina via BACS or Cheque.

The Company will invoice the Client as follows:-

Booking Date Booking Deposit Balance
4-12 months prior to Event 50% 50%
0-4 months prior to Event 100%  

Booking deposits must be received by the Company and cleared within 7 days of receipt of the Company's invoice and shall be non-refundable. An invoice will be issued 16 weeks prior to the day of the booked event detailing the final amount outstanding, Payment must be made no later than 30 days after date of invoice unless otherwise stated.

In the event of bookings made within 16 or fewer weeks of the relevant event payment must be paid in full by the Customer at the time of booking.

Bookings made within 7 days from the relevant event must be paid immediately.

The Contract will only come into existence when the Company has received and accepted a confirmation of requirements from the Client. The receipt of an email booking confirmation, the receipt of a posted booking confirmation or receipt of deposit from the customer shall constitute acceptance of the booking by the Company. Subject to the availability of the Event package the acceptance of such confirmation shall constitute an offer by the Company to sell the package to the customer. Unless otherwise agreed in writing by the Company these conditions will override any terms and conditions stipulated in or referred to by the Client in its order or pre-contract negotiations. Any description or, specification contained in any of the Company's written material is intended merely to present a general picture of the services and will not form a representation or be part of the Contract. Prices may be subject to change.

Client tickets, documentation and final Event information will usually be delivered between 1 to 2 weeks prior to the event. Some delays may occur from time to time from our suppliers. Any dates quoted for delivery are approximate and Mattina accepts no responsibility for any delays that may occur. If Event tickets and documentation are to be posted to the Client then risk of damage to or loss of the goods shall pass to the Client upon the items being posted to the address given by the Client. Mattina shall not be liable for any loss, damage or cost arising by non-delivery and reserves the right to levy an additional charge for issuing replacement tickets and documents.

The Company may cancel the Contract if the Client fails to make any payment when it becomes due. In such circumstances the Company will be entitled to damages for any consequential losses incurred. The Company reserves the right to cancel the Contract for any reason provided it gives at least 4 weeks written notice prior to the event. The Company will refund all monies paid by the Client but will not be under any liability whatsoever. This clause will not apply if the Event date or venue changes, where the Event is cancelled or if the Company has to cancel due to circumstances beyond its control.

Once Mattina has received acceptance of confirmation, packages cannot be cancelled unless at the discretion of the Company. In such cases the following scale of cancellation and alteration charges will be applied and due and payable to the Company (whether already paid or not):

Up to eight weeks before the first day of booked Event - Full deposit. Less than 8 weeks before the first day of booked Event - Full price. In addition, any costs or expenses incurred by the Company up to the date of cancellation in excess of the reservation fee and deposit will be paid by the client. No refund shall be made in respect of the non-arrival of invited guests of the Client.

Package inclusions and event details issued to the Client may change due to circumstances beyond the control of Mattina. If any details do change Mattina will use its best endeavours to inform the client of the change within a reasonable period of time.

The Company will not be liable for any loss or damage whatsoever if the Event is cancelled, scheduled participants in the Event fail to attend, the time, date or venue is changed or if the Company is unable to provide the Services due to circumstances beyond its control. In making arrangements with third parties in order to provide tickets, facilities or otherwise, Mattina acts only as the agent of the Event Provider and does so on the express condition that no liability of any kind howsoever caused shall attach to Mattina in connection with or arising out of such arrangements. The Company has no control over the running of the Event or venue and accepts no liability for any acts or omissions on the part of persons organising the Event or operating at the venues.

Mattina does not accept liability for any errors or omissions on its website and reserves the right to change the information published on its website at any time.

Mattina does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any packages, products or Events purchased via its website.

Mattina makes no warranty or representation about the fitness or suitability of any packages, products or Events advertised on its website, emails or any written material.

The Client will indemnify Mattina against any loss or property damage to any hospitality facilities arising out of the purchasers use thereof and for any personal injury, death or loss of or damage to any property or any person arising out of or as a consequence of the Client's use of any hospitality package or facility or services except that such loss, damage, injury or death arises from the negligent act or omission of Mattina.

Any liability of the company to the client arising out of any breach of contract and/or the Company's negligence will be limited to 10%of the total contract price. The Company shall have no further or other liability in respect of any direct or consequential loss or damage sustained by the client.

Many venues have the policy that "once gates are open, all hospitality packages will go ahead" for their events. In the event of weather or other factors causing an event cancellation decision after the gates are opened then this agreement may still apply and all hospitality will go ahead. Should the event then be transferred to another day, Mattina will use its best endeavours to supply replacement hospitality on this day, however additional fees such as catering may apply to the replacement event.

In the event that an event is cancelled or abandoned for any reason Mattina will use its best endeavours to credit the fee to the purchaser, however the purchaser acknowledges that this may not be possible with certain events (depending on individual event supply, venue and catering conditions and regulations that may apply) and that Mattina is under no obligation to replace such events.

Mattina may cancel an event booking or at its discretion offer alternative dates or venues if the venue is unfit for use or the purchaser is in breach of any provision of this Agreement.

The Client must abide by the terms and conditions of the Event Provider in relation to the Event. The terms and conditions of the Event Provider form part of these Terms and Conditions. The terms and conditions of the Event Provider are available from Mattina on request.

Any complaints or claims are the responsibility of the Event Provider and not Mattina as agent for the Event Provider.

Mattina or the Event Provider reserves the right to refuse entry or to allow participation in the Event to any Client or any Client's guest on the day of the Event if the Client or guest behaves in any manner which is in the opinion of Mattina or the Event Provider likely to cause offence or injury to any other party. The Client must ensure that its invitees act in an orderly manner and comply with the rules and regulations governing the venue in question including the conduct of security checks.

The Client acknowledges and agrees that Mattina, the Venue and their nominees may, without liability, evict any invitee of the purchaser that is behaving an a drunken, disorderly or inappropriate manner and in such circumstances the Client will not be entitled to a refund.

The purchaser acknowledges that the Supplier and the Venue will not be responsible for any loss or damage to property brought to the venue or hospitality area by the purchaser or any of its invitees. The purchaser acknowledges that various venue regulations will apply from time to time which must be adhered to.

The purchaser must treat as confidential the terms of this agreement and all information supplied by Mattina that comes into the purchaser's possession concerning Events or Hospitality packages.

Where an event is delayed or prevented from the performance of it's obligations under the contract by reason of Force Majeure, the Company shall not be liable. Force Majeure which shall mean any cause of the delay or prevention beyond the reasonable control of the Company and includes but is not exclusive to acts of war, strikes, lock-outs, riots, sabotage, destruction or damage to the venue or to essential equipment by fire, explosion, flood or reduction or unavailability of power or of the Services.

The Client hereby indemnifies and holds Mattina harmless from and against any and all costs, damages, and expenses, including attorney's fees, which are incurred by the Client, it's agents, employees and guests, or for which Mattina becomes liable as a result of the conduct of the Client, its agents, employees and guests.

Notwithstanding the foregoing, the Client shall be liable with regard to any loss, damage, cost, expense or injury incurred or suffered by Mattina which relates to or arises out of the acts or omissions of the Client or the Client's guests and the Client shall indemnify the Mattina accordingly. This obligation shall be without limit of time.

The Client must not use the facilities and/or packages covered by this Agreement for any purpose other than for that for which it was purchased. Without limiting the generality of the foregoing, it is a condition of sale that any Hospitality Package or part thereof will not be resold, on sold, sublet or rehired nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods or services, without the prior written approval of Mattina. Any breach of this clause will result in the cancellation of the existing customer agreement without a refund

14. LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England.

All correspondence should be addressed to Mattina, PO Box 101, Ipswich, Suffolk, IP8 3BT

Mattina is a professional event management company operating in the UK.

We work with you to ensure your event goes exactly to plan, and to increase its appeal with innovative, creative ideas. The end result is an event that is successful and memorable.

All correspondence should be addressed to:
PO Box 101

Registered office: 81 Centaur Court, Claydon Business Park, Great Blakenham, Ipswich, Suffolk, IP6 ONL Registration number: 7175924